Position: Night Manager
Reports to: Front office Manager
What will I get?
- Salary ranges from £29,500 to £33,500 (depending on experience) with participation in service charges upon commencement of operations.
- Increased holiday allowance with length of service
- Complimentary meal while on duty
- Learning and Development Opportunities
What will I be doing as Night Manager?
As a Night Manager, your role will be to ensure you lead and motivate the night team to establish a highly motivated and winning team.
The Night Manager will ensure night security and guest safety are maintained at all times during the night operation. You will be required to have excellent communication skills and build constructive and supportive relationships with your co-workers. Your support will be key to help design, drive, and implement policies across the hotel. These will be heavily influenced by our sister hotel in Paris, the Hôtel Costes. Your input will assist in building and developing a culture of constant improvement and challenging the status quo.
Being in a customer-facing role, you will be working in public areas, so excellent presentation will be essential, as will your willingness to engage with guests to ensure their satisfaction.
Managing the Hotel
- To communicate all necessary guest feedback and complaints via the Duty Manager log and shift log, ensuring the correct follow-up is actioned
- To complete the End of Day procedure of the Guestline software
- To be aware of the hotel's daily results and events (occupation, average room rate, TripAdvisor ranking, reviews, in-house groups, media, influencers, and other VIPs).
Managing the Team
- Management of night staffing levels according to hotel demands and coordination of team schedules and vacation plans in accordance with Front office Manager
- To oversee all night staff and ensure they carry out their task in a timely and efficient manner
Guest Experience and Services
- Foster guest loyalty by observing and supervising the level of customer service given by the team in all departments and is responsible of correcting any inappropriate actions immediately
- Manage and resolve all guest satisfaction complaints within the hotel during the night shift
- Perform frequent rounds of the hotel during the night, creating an ultimate connection with the guest and the property.
Managing Financial Performance
- To use key monitors and financial targets to evaluate departmental performance and make future plans
- To be fully conversant with all hotel accounting procedures, including the use of all computer systems, their capabilities being fully exhausted, and to ensure compliance with the above at all times
Managing Health and Safety
- To be represented on the Health and Safety Committee and be aware of all relevant legislation.
What are we looking for?
- Minimum 2 years’ experience in a similar role within a luxury property (pre-opening experience is highly desirable)
- Previous experience with Guestline PMS or setting up a property management system appreciated
- Strong leadership skills to effectively manage and motivate the team to achieve a high level of service
- Ability to speak and write English is desirable, although not essential
- A self-starter who is creative, highly driven and results orientated and has the ability to be proactive and reactive to both anticipated and sudden changes
- Strong work ethic, agility, and clarity of thought, with the ability to complete tasks and meet deadlines under pressure, despite interruptions
- High level of personal integrity and confidentiality
- Willingness to have a flexible working pattern to fit in with the needs of the business
- Proficiency in the use of Microsoft Office.
Please send your CV or any other enquiries to parkcrescenthotel@gmail.com Closing Date: 30/04/2023
Head Chef
We are currently looking to recruit an experienced enthusiastic Head Chef with at least
several years of experience for a modern hotel/restaurant. As the Head Chef you will be
responsible for all the meal including Tandoori and Indian curry dishes.
The hotel/restaurant offers modern and traditional Indian Cuisine in a sophisticated and
truly intimate atmosphere. Each dish is freshly prepared by the Chef, so we require a chef
who is a well - experienced within the same cuisine.
DUTIES AND RESPONSIBILITIES:
Cook traditional English meal and must also be experienced in Tandoori and all others Indian
Curries.
Preparing food items by cutting, chopping, and mixing
Producing new Tandoori and other dishes
Good knowledge of Tandoori marinades and Indian breads
Overall responsibility for operations of tandoori dishes
Allocate and oversee the work of the junior kitchen staff team including cleaning schedules.
Lead, mentor and manage culinary team
Develop and plan menus and daily specials
Create a prep list for kitchen
Manage food costing and inventory
Purchase foodstocks
Maintain standard for food storage, rotation, quality, and appearance
Implementation of standardised recipes to maintain consistency of quality
Establish maintenance and cleaning schedules for equipment, storage, and work aera
Schedule staff and assist in human resources as needed
Purchase foodstocks
Respond to customers complaint and comments
In addition to the above, there are some general duties such as:
Participation in staff meetings.
Participation in training activities.
Participation in staff supervision and personal development review in the kitchen
Participate in quality assurance systems.
Take responsibility for the development of junior chefs within the curry section
All duties must be carried out to comply with:
o Notification of accidents and other Health and Safety requirements.
o Statutory legislation, in particular the Health and Hygiene regulations.
o Fire precautions.
o Equal opportunity principles and the Trusts anti-discriminatory policy.
EXPERIENCE AND QUALIFICATION INCLUDE:
Up to date Basic Food Hygiene Certificate
An ability to work independently and as a team leader when essential
A positive attitude and commitment
Ability to supervise the kitchen team.
The ability to form positive relationships with colleagues.
Team player
Accountable
BENEFITS:
Competitive Salary
Good service training provided, Fun, fast paced environment
Opportunity to work with a stable & friendly team
Supportive Management
Progression Opportunities
28 days annual leave
Meals on duty
On-site parking
Job Type: Full-time
Salary: upto £30,000 per Anum
Please send your CV or any other enquiries to parkcrescenthotel@gmail.com Closing Date: 30/04/2023